D365 Customer Engagement Services
Customer Engagement Services !
With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Alletec has demonstrated deep functional & technical expertise across various industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service, and Real Estate.
SOLUTION BUILDING AND IMPLEMENTATION SERVICES
- Business Central end-to-end solution building, mapping, and implementation (Requirement study, System design/development, Technical & functional training, Deployment)
- Implementation of vertical solutions
- ProActivate, Cyborg, AI tools, BI tools, Microsoft Flows, PowerApps
- Reimplementation of bad implementations
HELPDESK AND SUPPORT SERVICES
- Helpdesk service through support portal, email, chat or phone
- Dedicated offshore support – a team of technical and functional consultants providing centralized support to globally distributed customers
- Dedicated onsite support – technical/functional consultants deployed at the customer site – when needed
- Need-based onsite and offsite support
- Regular reporting on system management and performance
- Functional & Technical System Health Audit
- Access to Alletec 24×7 online helpdesk support portal
VERSION UPGRADES
- NAV upgrades to the latest version (Dynamics 365 Business Central) for customers and partners
- NAV old versions upgrades to NAV 2018
- Upgrade of partner add-on solutions/ verticals to the latest version using Extensions 2.0
- Upgrading existing customization to Extension 2.0
- Data Migration from NAV to Business Central
- Migrating legacy Help to the Business Central format
EXTENSIONS 2.0 ENABLEMENT
- Migration of existing NAV Customization to Extensions 2.0 in Business Central
- Installation and Configuration of Existing Extensions.
- Customization over existing Extensions
- Custom Feature Development on Extensions
INDUSTRY SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS
- Development of vertical/horizontal solutions for partners
- Version upgrade of vertical solutions APP
- Enhancements of Add-on APP
- Localization APP of verticals for countries
DEVELOPING ADD-ONS
- Web and Mobile access interfaces
- Customer/Dealer portals
- Add-on Apps for Mandatory fields, Notification/Alerts, Compliance Management, Surge & Dip Analytics, Business Rule Engine
SPECIALIZED SERVICES
- Specialized Training
- Integration with Microsoft Dynamics 365 CRM and other Business Apps
- Global Templates development and international roll-out
- Bespoke integration solutions
- Developing reporting in RDL Layout
- AL test automation
SYSTEM INTEGRATION
- Web Services based integrated solutions development between Business Central and other 3rd Party Solutions.
- Creating “Connect Apps” using standard REST API to exchange data.
Case Studies
FAQ
Microsoft Dynamics 365 Business Central is a complete ERP from Microsoft for SMB segment. The product is part of the Microsoft Dynamics family, and is the successor product to Microsoft Dynamics NAV. The ERP is available in a SAS and On-Premises model.
Business Central comes with a very impressive Web And Mobile client. Its features and functionalities range from the basic to advanced capabilities in modules – Finance (G&A, Fixed Assets, AR, AP, Bank and Cash, Taxation, Inventory), Sales & Marketing, Purchase, Inventory and Warehouse, Manufacturing, Post Sales Service Management, Jobs and Resources for Project accounting.
Microsoft has planned to release new features in Business Central from April 2020 through September 2020. MS has recently released Business Central Release Wave 1 with improved usability, Better tools for admins and partners, enhanced application features. Microsoft plans to release 2 major updates each year with increased features and capabilities. The latest released version available is BC 2020 Wave 1.
Business Central helps the business to streamline their processes and enable the business to make smarter decisions. It helps in improving forecast accuracy while maintaining compliance and security.
Dynamics 365 Business Central is a direct for SMB organizations and has been able to address the business requirements, preferences and expectations for small and medium-sized businesses in the trading, manufacturing, eCommerce, Services & Projects business domain.
It works well in organizations with as low as 3 users ranging up to 500 users.
Dynamics 365 Business Central On-Premises works in a 3 Tier architecture. There are at least 3 components for Setup: 1. A SQL Db Server which shall hold the Business Central Database 2. An Application Server to set up the Application Services for BC (these could be more than 1 Server depending on the user base and the transactional volume) 3. IIS which is required to host the Web Client for Business Central. The users are supposed to access BC either on a Web Browser (IE, Firefox, Chrome etc.) or else through its universal Tablet/Mobile client.
Financial Management – Finance module provides accounting and finance solutions. With the help of this module, organizations can conveniently manage payables, general ledger, inventory, receivables, fixed assets, cash flow and many more.
Sales & Marketing – In Sales & Marketing, this term is mainly used for successful business growth. Making sales, it consists of telephone calls, one-on-one interaction meetings, etc. for building customer relationship.
Service Management – In which organizations handle profitable decisions such as quickly responds to service requests, response times, schedules, pricing and customer preferences. It manages all aspects of service orders.
Supply chain management – It manages the flow of goods and services. It shows the comprehensive process of goods from manufacturers to wholesaler to the consumer.